SHIPPING & RETURNS
SHIPPING POLICY
Processing Time
All orders are processed within 1–2 business days. Orders are not processed or shipped on weekends or holidays.
Shipping Time
Standard shipping typically takes 3–7 business days within the United States. Delivery times may vary depending on your location and carrier conditions.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information so you can monitor your package's journey.
Shipping Delays
While we strive to meet estimated delivery times, unexpected delays caused by carriers, weather conditions, or other circumstances may occur.
Contact Us
If you have any questions regarding your shipment, please contact us at:
We appreciate your patience and thank you for choosing LUNIQA.
RETURN & EXCHANGE POLICY
You may return eligible items within 30 days of receiving your order.
To qualify for a return, the item must:
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Be unused and in its original condition
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Be returned in its original packaging
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Include proof of purchase
Exchanges
We only replace items if they are defective, damaged, or received incorrectly. If you need an exchange, please contact us with your order details and photos of the issue.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Non-Returnable Items
For hygiene and safety reasons, used beauty and personal care products cannot be returned unless they arrive damaged or defective.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.